Alice Hearnshaw

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Alice Hearnshaw

Alice Hearnshaw has over 10 years of experience in information management, specialising in online information architectures, website usability and knowledge management strategies. She has trained with Jakob Nielsen of US-based Nielsen Norman Group and has had repeat custom from the ANZ Bank, the National Bank of New Zealand, the Ministry of Economic Development, the Ministry of Social Development, the Energy Safety Service, the Ministry of Consumer Affairs and Te Papa, to name a few.

Alice's strengths are to work with business teams to understand what they need from their web solution, and capture and document those business requirements in terms that both business and IT people can understand - from system specifications through to business process and workflow mapping, and complex problem-solving.

Alice works with your stakeholders, business teams, and site audiences to make sure your web solution delivers the functionality and information users both need and can intuitively use. From large-scale intranets and websites to complex web applications, her approach addresses such aspects of website usability as:

  • menu language and menu/navigation position
  • information groupings and hierarchies (information architecture models)
  • the capturing of requirements and translation of these into functionality
  • the positioning and naming of functionality within screens
  • searchable and readable online content, images and alt-text meta data models.